FAQ

Are there any cancellation charges?
We understand that plans do change. There are no charges for cancelling a trip upto 24hours in advance.
Can I request my taxi to be waiting at a place (e.g airport or street intersection)?
We require the the pickup address be a business address or a well known address. For the security of the driver, we do not accept 'street intersections' as pickup addresses.
Do you provide A/C (Air conditioned) cars?
We provide only A/C cars.
The A/C system is expected to be always working during the trip. The only exception is for trips to hilly areas where the A/C needs to be turned off for driving in hilly region to prevent overload on the car engine.
Do you provide non AC cabs?
Sorry, we do not provide non AC cabs
Do you provide self drive cars?
Sorry, we do not provide self-drive cars. Our driver drives up to your doorstep with the vehicle and drives you around during your entire journey.
How and when do I get the driver and cab details ?
We normally send you cab and driver information at least 2 hours before a pickup.
How do I get confirmation about our booking?
As soon as you create a booking with us, you will receiving the booking confirmation via email and/or SMS.
What car categories do you provide?
We provide 3 types of cars :-
o Sedan cars - Etios, D’zire,Xcent
o Family cars/SUV - includes models like Eartiga, Xylo, Lodge
o Family Lux/SUV – Innova,Crysta
Additional services like tempo traveller or buses can be arranged upon request, simply call our customer service help line. In many cases, additional requests for a car with carrier will cost extra.